About Agentis Longevity
Agentis Longevity is pioneering care in hormone optimization therapy, peptides and other longevity-centric treatments – advancing patients to live longer, healthier, happier lives. Backed by Shore Capital, Agentis is rapidly expanding through M&A and organic growth across a fragmented and high-demand longevity market. 

Role Overview 

As the Office Manager, you are the operational heartbeat of the clinic. You will be responsible for running day-to-day operations at the Cleveland practice with a focus on maintaining a consistent, high-touch patient experience that reflects the brand. This role requires a proactive leader who is as comfortable solving logistical problems as they are in cultivating a service-first, patient-centered culture. 

Key Responsibilities 

• Clinic Operations & Brand Representation 

• Oversee all aspects of daily clinic operations including opening/closing procedures, staff management, and scheduling workflows. 

• Ensure the environment reflects the Agentis standard – clean, efficient, and welcoming. 

• Represent the Agentis brand with professionalism and integrity at every patient and staff touchpoint. 

• Patient Experience & Culture 

• Cultivate a positive, team-based culture within the clinic that prioritizes empathy, education, and efficiency. 

• Work closely with the front desk and Patient Experience Specialist to ensure every patient interaction is seamless and supportive. 

• Inventory & Administrative Oversight 

• Manage ordering and tracking of medical supplies, retail inventory, and office necessities. 

• Oversee front desk associates, setting expectations for performance, communication, and organization. 

• Maintain accurate and up-to-date patient records in the clinic’s systems. 

• Financial Operations 

• Process patient payments and support billing workflows in coordination with the central billing team. 

• Track and reconcile daily revenue, ensuring all financial processes are followed with precision. 

• Performance & Outreach 

• Work closely with the Provider to fill 75%+ of available appointment slots through local outreach, recall, and rescheduling. 

• Monitor and report key operational and clinical KPIs including: 

•  - Practice Revenue 

•  - Net Promoter Scores (NPS) for both Practice and Providers 

•  - Clinical Protocol Adherence at 95%+ consistency 

Professional Qualifications 

• 2–4 years of experience managing operations in a healthcare, wellness, or retail setting. 

• Strong leadership and organizational skills with the ability to juggle multiple priorities in a fast-paced environment. 

• Familiarity with EMR, scheduling, CRM, and POS systems. 

• Ability to manage a team with empathy, structure, and accountability. 

• Passion for health, wellness, and helping others live longer, healthier lives.